Change of Mind or Wrong Size (30 Days)
We want you in the right boots and pants. If something doesn’t fit or you’ve changed your mind, you can return it for a store credit or exchange within 30 days of delivery, provided:
• Item is unworn, unwashed, and undamaged
• All original tags and packaging are intact
• Footwear has only been tried on indoors, on a clean surface, with soles unmarked
• Proof of purchase (order number or receipt) is provided
Return postage is paid by the customer for change-of-mind or wrong-size returns.
Original shipping charges are non-refundable.
We recommend using a tracked service, as we aren’t responsible for items lost in transit back to us.
Refunds to original payment method are not offered for change-of-mind returns — only exchange or store credit.
Faulty, Damaged, or Incorrect Items
Nothing above limits your rights under the Australian Consumer Law (ACL). If an item is faulty, not fit for purpose, significantly different from its description, or we’ve sent you the wrong item, you’re entitled to a remedy at no cost to you:
• Major failure: you may choose a refund, replacement, or repair
• Minor fault: we will choose to repair, replace, or refund
In these cases, we cover return postage. Contact us before sending anything back so we can arrange this.
Sale & Clearance Items
Clearance items are eligible for exchange only, not refund or store credit, unless the item is faulty — your ACL rights always apply regardless of sale status.
How to Start a Return
1. Email admin@vitalworkwear.com.au with your order number and reason for return
2. We’ll confirm eligibility and next steps within 2 business days
3. Post the item back (tracked, at your cost for change-of-mind/size returns)
4. Once received and inspected, we’ll process your exchange or store credit within 5–10 business days.
Questions?
Reach us anytime at admin@vitalworkwear.com.au.