Shipping policy

Shipping Policy

Vital Workwear

Last updated: 22nd September 2026

This Shipping Policy explains how Vital Workwear ("we", "us", "our") processes and dispatches orders placed on vitalworkwear.com.au. It forms part of our Terms of Service.

1. Order Processing

● When you place an order, we check availability of the item(s) against our stock.
● In-stock items are typically dispatched the same day via Australia Post or TNT.
● If an item you have ordered is not currently on hand and needs to be ordered in, we will notify you by email to let you know, and to confirm how you would like to proceed (for example, waiting for the item to arrive, substituting for another item, or cancelling that part of your order).
● Dispatch of any ordered-in item will occur once it has been received into our stock and once we have confirmed next steps with you.

2. Shipping Methods and Costs

● We ship using Australia Post and TNT.
● Shipping costs are calculated at checkout based on your order and delivery location, unless otherwise stated (for example, during a promotion).

3. Delivery Timeframes

● Delivery timeframes provided by Australia Post or TNT are estimates only and are not guaranteed by Vital Workwear.
● We are not responsible for delays caused by the carrier, peak periods, weather, customs, or other circumstances outside our reasonable control.

4. Order Tracking

Where a tracking number is available, we will provide it to you once your order has been dispatched so you can follow its progress with the carrier.

5. Delivery Areas

We currently ship within Australia. If you have a query about delivery to a specific location, please contact us before ordering at admin@vitalworkwear.com.au.

6. Incorrect Delivery Details

Please ensure your shipping address and contact details are correct at checkout. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by you. Additional charges to reship an order due to an incorrect address may be passed on to you.

7. Risk and Ownership

Risk in the goods, including risk of loss or damage, passes to you on delivery.

8. Questions About Your Order

If you have any questions about the shipping or status of your order, please contact us at admin@vitalworkwear.com.au.